Shipping & Return Policy
Shipping Policy
All orders placed with Midas Fitness are processed promptly and delivered safely. We ship products across India using reliable standard shipping methods. Delivery timelines are estimated based on your shipping location, whether it is a metro city or a remote area.
Shipping Time
- All online orders are dispatched within 48 hours
- Dispatch days: Monday to Saturday
- Orders placed on Sundays or public holidays are processed on the next working day
Order Tracking
If a tracking number is provided by the shipping partner, it will be shared once your order is shipped. Please note that orders sent via local transport services may not have tracking details available.
Shipping Charges
Shipping charges are calculated based on the product weight and delivery location. The final shipping cost will be displayed before checkout.
Return & Refund Policy
Product Not Meeting Expectations
You may request a return within 7 days of delivery, subject to the following conditions:
- Return request must be registered by the buyer
- Product must be unused
- Original packaging, labels, and tags must remain intact
- Refund or replacement is processed after receiving the returned product
- Broken seal or damaged packaging may lead to return rejection
Damaged or Broken Product
Products are securely packed and quality-checked. If you receive a damaged item:
- Mention “Damaged / Tampered Box” in delivery remarks (if possible)
- Email us within 24 hours at midassportsandfitness@gmail.com
- Attach clear images and a detailed description of the issue
Return Shipping Charges
- Damaged/defective product: Shipping borne by Midas Fitness
- Change of mind or personal choice: Shipping borne by buyer
Refund Timeline
- Returned orders: Refund within 10–15 working days after receipt
- Cancelled orders: Refund initiated immediately (4–7 working days to reflect)
Important Return Conditions
- Items must be returned within 7 days of purchase
- Items must be unused and unaltered
- Original manufacturer packaging must be intact
- All accessories, manuals, and complimentary items must be included
- Return Authorization Number (RAN) is mandatory
- Original invoice or sales receipt must be included
Contact Information
Midas Sports & Fitness
26, Lake Avenue, Kunjalal Banerjee Rd,
Kolkata, West Bengal 700026
📞 +91 98314 60177
📧 midassportsandfitness@gmail.com
🕒 Mon – Sun: 10:00 AM – 9:00 PM